The National Housing Resource Center (NHRC) is an advocate for the nonprofit housing counseling industry, as well as for housing consumers, for communities of color, for the elderly, and for under-served populations. This website is home resources and tools for housing counselors.
In every mortgage crisis, communication with mortgage servicers is critical. When the COVID-19 pandemic hit and mortgage payment forbearance was enacted by Congress, NHRC moved to improve communication between mortgage servicers, homeowners and housing counselors. We have assembled a directory of mortgage servicer telephone lines and online intake portals for homeowners to reach their servicer directly. The consumer servicer directory is available here and we update it regularly. We also have a second directory for housing counselors with servicer communication channels exclusively for counselors along with escalation lines for counselors to solve problems with servicers. This counselor directory is only [...]
On Tuesday, September 1, the Centers for Disease Control an unprecedented action and issued a national moratorium on most evictions for nonpayment of rent. The moratorium takes effect September 4th, 2020. The CDC declared the moratorium to ensure that renters can practice social distancing and remain in compliance with stay at home orders in their states during the Covid-19 Pandemic. Prior to this action, many state level moratoriums were about to expire. Please note, the moratorium does not cancel or cover back rent, utilities or fees. It also does not provide emergency assistance for housing. The moratorium only postpones evictions. [...]
On Monday, NHRC met with Danberry Carmon and the Office of Housing Counseling staff. In the photo are Ibijoke Akinbowale (NCRC), Terry Carr (HUD), Jorge Rivera (UnidosUS), Danberry Carmon (HUD), Claudia Randall (Community Development Network of Maryland), Simone Griffin (HomeFree-USA), and Ellie Pepper (NHRC). Also in the meeting were Ayanna Fortson (National Urban League), Jennifer Murphy (Homeownership Council of America), David Young (Housing Action Illinois), Karen Hoskins (NeighborWorks America), Baylee Childress (NeighborWorks America), Ruth Roman (HUD), Brian Siebenlist (HUD), Phyllis Ford (HUD), Jerry Mayer (HUD), and me.
We discussed strategies to increase housing counselor certification, challenges with testing sites, English as a second language issues, and different learning and testing styles of counselors. We explained some of our programs to attract more people to the housing counseling field. We urged HUD to get this year’s Housing Counseling Assistance funding out early to the agencies. We floated ideas on rebranding housing counseling and what would it take to rebrand the housing counseling job title. We updated HUD on the technology work, integrating MISMO data standards into the housing counseling client management systems. We described the Savi student loan tool and the discount for HUD-approved housing counseling agencies. All in all, it was vibrant discussion and we agreed to more regular meetings.