Log in to www.MyLoanCare.com to request an assistance, and click on the large red white button labeled “Financially Impacted by COVID-19? Click here for relief”.
Borrower may also call 800-909-9525 1. Select option
- for English
- Listen to explanation of a forbearance and select Option 1 at the end of the message
- Enter the loan number and last 4 of SSN OR full SSN and property zip code
- Press 1 to confirm you are requesting temporary financial assistance
- Press 1 to confirm you understand all monies are due in full at the end of the forbearance.
Starting on or about 4/13/2020: press 1 for a plan shorter or longer than 3 months or hold to accept 3 month plan
- If 1 pressed, confirm length by entering 1-6 on keypad (1 month to 6 months)
- Confirm length requested by pressing # g. Route to request submitted message with option to speak to an agent for any further servicing needs.